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6 Call Center Technologies to Watch for 2019

6 Call Center Technologies to Watch for 2019

Your customer service defines the way people react to your brand. And in order to satisfy your current customers while attracting, even more, you have to be aware of the newest call center technologies. The new technologies that call centers are implementing in the...
Top 5 Benefits of Cloud Based Phone Systems

Top 5 Benefits of Cloud Based Phone Systems

Cloud based computing is all the rage at the moment, with the entire industry estimated to be worth over $400 billion by 2020. For businesses looking to reduce their IT costs, switching to cloud based IT infrastructure can reduce costs and offer the most modern...
6 Tools Every Call Center Needs

6 Tools Every Call Center Needs

To run a successful call center, you are going to need some effective tools. Unfortunately, picking out the right tools for any project can be difficult and time-consuming. Additionally, making the wrong decision in these kinds of situations can lead to lost revenue,...
What is Caching and Why is it Important?

What is Caching and Why is it Important?

Caching, pronounced “cashing”, is a process that temporarily stores data to speed up computing and is used in web browsing and applications that access the internet. For example, when you visit a website for the first time, your computer will save the...
Top Questions About VoIP Phone Systems

Top Questions About VoIP Phone Systems

Since its development, VoIP has become widely adopted for both business and home use. In some cases, telephone customer and users may not even realize they have a VoIP phone. In the business realm, VoIP is the natural choice for telephone systems because it is more...